Forum Discussion
MCostaStienstra
3 years agoStaff
Hi, Robbie.
Thank you for clarifying!
Something you can also try is a third-party tool, HandBrake, to re-encode the video.
I completely understand the confidentiality issue. Our Support team can sign an NDA, and they’ll delete the file once they are done troubleshooting. If that works for you and your team, just let us know!