Forum Discussion

SeanPowell's avatar
SeanPowell
Community Member
4 years ago

Very slow Saving and Preview

I am having issues with a file that is just over 200,000kb. I have tried to save this to my desktop and to other local drives. I have removed all symbols from the title and I have made sure the ...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
4 years ago

Hi Sean and welcome to E-Learning Heroes. 😊

Thank you for reaching out and sharing what you experiencing with previewing and saving your project.

  • Is this happening to any file or this specific one? 
    • If this single file: Please import your slides into a new file and see if this alleviates the issue?
    • If all files: Please be sure that you are using the latest version and if so, please conduct a repair of your software.

If you'd like to work directly with our support team, you can contact them directly here.

  • MichaelJones2's avatar
    MichaelJones2
    Community Member
    4 years ago
    Leslie McKerchie

    Hi Sean and welcome to E-Learning Heroes. 😊

    Thank you for reaching out and sharing what you experiencing with previewing and saving your project.

    • Is this happening to any file or this specific one? 
      • If this single file: Please import your slides into a new file and see if this alleviates the issue?
      • If all files: Please be sure that you are using the latest version and if so, please conduct a repair of your software.

    If you'd like to work directly with our support team, you can contact them directly here.

    I definitely agree with trying the Import to a new project route that Leslie mentioned. Just be sure that your Story size in the new file matches what you're going to import in, before doing so.

    If that doesn't work, there may be a few other options to try and get it into a new project file.