Forum Discussion

Grub1010's avatar
Grub1010
Community Member
22 days ago

Video border problem

When I add a video with a white background to a slide in Storyline 360, I’ve noticed that a black outline appears around the video. This issue didn’t occur before. Could this be due to a recent update?

 

storyline 360

1 Reply

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    21 days ago

    Hello Grub1010​, 

    Thanks for reaching out! I want to confirm that this behavior, where there is a black outline around videos, is a bug our team is investigating. I have added your voice to this report. We'll be sure to share when a fix is available. Here's more information on how we identify and tackle bugs.

    As a workaround, we recommend that folks set their Player color to Dark and set the scaling setting to 100% to avoid seeing the unwanted lines. 

    • I see from your screenshot that you are currently working with the Dark Player. It would be helpful if you could check the scaling settings on your device!

     

    Please let us know if you have any other questions.