Forum Discussion

MaryJames-bdc0f's avatar
MaryJames-bdc0f
Community Member
10 months ago

Video caption overlay and pause not working

I have an existing Mp4 Video demo of an app that I have placed onto a slide. At certain time points, captions with information appear. At these points, I've added a hotspot so that it can mimic the ...
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JoseTansengco's avatar
JoseTansengco
Staff
10 months ago

Hi MaryJames-bdc0f,

Happy to check this for you!

We'll need to do some testing to identify what's preventing your captions from displaying correctly. Would you be willing to share a copy of your project file here or in private by opening a support case so we can check what's happening? We'll delete it when we're done testing!

MaryJames-bdc0f's avatar
MaryJames-bdc0f
Community Member
10 months ago

Thank you for the offer. I opened a case but have not yet heard anything.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    10 months ago

    Hi MaryJames-bdc0f, 

    Great call opening a support case! I see that our colleague Luiza is working with you in your case and has reached out to you via email last week. 

    I understand you're not seeing any recent emails regarding your case in your inbox. Have you tried checking your spam or junk folder?

    Please let us know if you end up seeing the email correspondence in another folder in your email! In the meantime, I'll let Luiza know you are having trouble seeing her email responses.