Forum Discussion
Video caption overlay and pause not working
I have an existing Mp4 Video demo of an app that I have placed onto a slide. At certain time points, captions with information appear. At these points, I've added a hotspot so that it can mimic the ...
Thank you for the offer. I opened a case but have not yet heard anything.
Hi MaryJames-bdc0f,
Great call opening a support case! I see that our colleague Luiza is working with you in your case and has reached out to you via email last week.
I understand you're not seeing any recent emails regarding your case in your inbox. Have you tried checking your spam or junk folder?
Please let us know if you end up seeing the email correspondence in another folder in your email! In the meantime, I'll let Luiza know you are having trouble seeing her email responses.