Forum Discussion

JohnMartindale-'s avatar
JohnMartindale-
Community Member
7 years ago

Video Closed Captions stopped showing Rise

I have video with closed caption that played in Rise. All of a sudden the videos still play but now none of the Closed Captions show in in any of the videos. The Closed Captions still show when play...
rise 360
EileenFernandez's avatar
EileenFernandez
Community Member
5 years ago

I'm having the same issue.  I had captions embedded, but they weren't playing, and there was no CC box on the video. 

So I also uploaded a VTT file.  Now, I have the CC box, and it shows Captions OFF and English CC.  I don't know what to do to get the captions to start.  When I click on Captions OFF it changes from a white to a black background.  No captions appear in either status.

Thanks for any help you can give,

Eileen

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    5 years ago

    Hi there, Eileen! You should see an option for the language of the closed captions when you click the CC button. Click the language, and the captions should appear:

     

    Let me know if that option isn't working for you! You can share a link to your course in your reply, or connect with us privately by clicking here.

    • EileenFernandez's avatar
      EileenFernandez
      Community Member
      5 years ago

      I see the option but no closed captions. Is my VTT file formatted correctly? I exported it as TXT and then did a save as with .en.vtt as the extension. I'm not sure if the numbers are supposed to preface each time.

      Any help is greatly appreciated.

      Eileen