Forum Discussion

JohnMartindale-'s avatar
JohnMartindale-
Community Member
7 years ago

Video Closed Captions stopped showing Rise

I have video with closed caption that played in Rise. All of a sudden the videos still play but now none of the Closed Captions show in in any of the videos. The Closed Captions still show when play...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
5 years ago

Hi Eileen!

I was able to get your VTT file to work in Rise 360 by making a few adjustments:

  1. Delete the numeral above each time code (shown below in red)
  2. Replace the commas in each time code with a period (shown below in blue)

After making those changes, the VTT file should look like this:

The file I attached includes updates for the first 4 captions. Try uploading this to your Rise video and let me know if you can see the first 4 captions correctly. You'll want to continue those changes for the remaining captions in that file.