Forum Discussion

JohnMartindale-'s avatar
JohnMartindale-
Community Member
7 years ago

Video Closed Captions stopped showing Rise

I have video with closed caption that played in Rise. All of a sudden the videos still play but now none of the Closed Captions show in in any of the videos. The Closed Captions still show when play...
rise 360
KarenParker-489's avatar
KarenParker-489
Community Member
5 years ago

Hi, I'm also having an issue with closed captioning showing in Rise. I used Storyline to create the captioning, exported the cc file from Storyline, then uploaded the file to the video in Rise. The cc doesn't show when playing the video.

I don't want to use a Storyline block since if I set it to medium or full width, the quality isn't as crisp as an mp4. 

Thanks for your help!

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    5 years ago

    Hi Karen! Thanks for reaching out!

    Is there a CC button in the video player when you try to view the video? If there is, are you able to select a language for the captions to appear?



    If you don't see this and are still having trouble, please send us a copy of your Rise 360 course and a copy of the VTT file by submitting a case here. Our support engineers are standing by to assist!