Forum Discussion

JohnMartindale-'s avatar
JohnMartindale-
Community Member
7 years ago

Video Closed Captions stopped showing Rise

I have video with closed caption that played in Rise. All of a sudden the videos still play but now none of the Closed Captions show in in any of the videos. The Closed Captions still show when play...
rise 360
LindsayPalazzi's avatar
LindsayPalazzi
Community Member
4 years ago

Hello,

I am working with Rise closed captioning and once I embed the .vtt file, the language option "English" only displays with a lower case "e."  Any ideas on how to fix this? We've checked the vtt file name but it doesn't seem related. When we select "English" from the language drop-down, it is an upper case "E" there. We've checked the labels but don't see anything there either.

Has anyone had this problem? Is there a setting we're missing? Thanks!

  • hazelB's avatar
    hazelB
    Staff
    4 years ago

    Hi Lindsay! I see case 03092370 open.  Philam, one of our technical support engineers has emailed you back with instructions on how to share your Rise course so that we can troubleshoot. Please reply back to him via email. 

    • OrelFederman's avatar
      OrelFederman
      Community Member
      4 years ago
      Hazel Bartolome

      Hi Lindsay! I see case 03092370 open.  Philam, one of our technical support engineers has emailed you back with instructions on how to share your Rise course so that we can troubleshoot. Please reply back to him via email. 

      Hello,

      I have the same issue of the word English appearing in lower case in the cc list. Please help

      • hazelB's avatar
        hazelB
        Staff
        4 years ago

        Hi Orel! Please open a case with us here so that one of our technical support engineers can assist you!