Video Closed Captions stopped showing Rise

Hi all. I just submitted the case below which seems to be a similar issue to the ones above:

Case # 03689676 Submitted 6_6_2023

What exactly is not working?

• Although the Player controls were set up to include Closed Captions (CC), my StoryLine Course Frame doesn’t include the CC option during Preview of the slides in the scene.

What were you doing with the software before you experienced the problem?

• I successfully created 6 other short StoryLine courses using the same Player settings (which were saved) where the CC option displays perfectly in the Frame and delivers the CC verbiage based upon the text I input to the slide Notes.
• For some reason, the last 2 short Storyline courses I created won’t display the CC option in the Player Frame even though I’m using the same Player settings and have text in the Notes section of each slide (that I’m also using for Text-to-Speech successfully).

What have you tried so far to fix the issue?

• I have deleted and re-applied the Player settings.
• I have checked the Notes on every slide to ensure there is text and that they don’t start off with a blank space.
• I have deselected, then re-selected CC in the Player Controls, confirmed that the Player shows the CC icon. But when I then PREVIEW the slides, the CC icon has disappeared from the Player frame.

Where are you saving your file?

• I Publish a “new version of an existing course” and also Publish/save a copy locally on my laptop.

What operating system and browser are you using?

• Chrome

• Are you noticing this problem only in this specific project? Or does it happen in new files as well?

• It is happening on the last two short courses I created with Storyline and curiously it didn’t happen on the previous 6-courses I created the same way.