Forum Discussion
Video Closed Captions stopped showing Rise
Hi - I am experiencing a similar issue. I have 10+ lessons in my Rise course with each containing a Storyline file (one slide with mp4 video and closed captioning imported into the Storyline slide). The trigger/variable setting for each of these Storyline files is set to 'display captions when timeline starts on the slide'). When checking the course using Rise review, all the videos in each of the lessons are displaying the closed captions automatically. However, when we publish the course to our LMS, some users taking the Rise course experience random success with seeing the closed captions. Some of the videos are showing the closed captions but some are not) and for those videos that do not display the closed captions, no cc icon displays for the users to select them either. The work around is that the user must return to the previous lesson, then come back to the lesson they were on, which seems to refresh the display of the closed captions. Help!
Hi Regina,
Thanks for providing a detailed description of the issue you're seeing. Based on what you shared, it sounds like the issue happens with your published Rise courses that you've uploaded in your LMS, but not when you view your courses using Review 360.
Kindly try the following and check if the issue persists:
- Use a different browser to open your course
- Use incognito/private browsing mode.
- Clear your browser cache.
If the issue persists, you can also try testing your course in SCORM Cloud. If the closed captions are working correctly when your course is hosted in SCORM Cloud, I suggest reaching out to your LMS admin as this could likely be an LMS issue.
