Forum Discussion

MarinaDantas-d6's avatar
MarinaDantas-d6
Community Member
7 years ago

Video Color Issue

Hello! I've been having a problem with the colors of a video imported as .mp4 to my Articulate project. I'm not sure if it's a Storyline problem, but I need help to investigate! I've made a subt...
storyline 360
ZacharyGuidry's avatar
ZacharyGuidry
Community Member
2 years ago

Update on this issue - "Use hardware acceleration when available" option in chromium affects the color of the video. Turning off this option allows the video to play back as expected. 

It makes sense that I am seeing the issue in Chrom and Edge since they are both chromium browsers.

This is progress, but doesn't fix the issue. I want to ensure the end user sees the video properly. I'm continuing to research the problem...

  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Thanks for sharing what worked for you, Zachary! I haven't heard of similar reports lately. I'm curious if this issue will also happen on your end using other videos not created using Adobe After Effects; have you tried that?

    Looking forward to your response!