Forum Discussion
Video Color Issue
Hello!
I've been having a problem with the colors of a video imported as .mp4 to my Articulate project. I'm not sure if it's a Storyline problem, but I need help to investigate!
I've made a subtitle bar on the bottom of the slide, as a regular shape, with the colors of the logo of the client. The video plays behind it, and it was made on After Effects using the exact same colors (we checked the rgb codes and everything). Some users reported a wild difference of color in between the elements of the video (much lighter than it should be, in a different tone) and the subtitle bar (that appears normally).
Any ideas or clues would be much appreciated!
Thank you :)
38 Replies
Hi Ren,
I am also facing the same issue, i am using Storyline 360 latest version, can you help me for this.?
Welcome to E-Learning Heroes, Premkumar! ⭐️
I'm sorry you're having trouble. I want our support engineers to work directly with you to confirm if you're experiencing this bug. If possible, could you share your video with us in a case for testing purposes? Here's a private upload link, and we'll delete once finished!
Hello,
I'm currently having this issue and hope someone might be able to share the "fix" with me since all of the replies in this thread were to submit the video to the support team.
Thanks!
Hi, Suzanne.
Great call on opening a support case with our engineers! I see you're working with my teammate Mark, so you're in great hands!
Please reach out through the case if you have additional questions.
I have this same issue. Is there a fix in place yet? Or should I put in a support ticket?
Hi, David.
Thank you for reaching out!
We had a bug report related to a semi-transparent background, but the fix was released in Storyline 360's Update 49.
If you can share your .story file through a support case, we can take a deeper look at what's happening and help you troubleshoot this issue!
I'm experiencing the same issue. I'm running the latest version of Storyline 360. I create a video with a #236CFF canvas; however, Storyline modifies that color after importing it to #2C6AF9. I've attached the .mp4 and .story files for reference.
One other wonky thing is how Storyline alters the color of the video again after publishing. Check out the screenshots with variations in how the video's color is rendered during publishing.
+1 to this. If you want to include a small animation of 200x200 pixels the composition background must be #ffffff (white), since the other colors could be modified and "show the threads of the trick".
Hi Equipo,
We did have a bug report related to this, but the fix was released some time ago.
If you can share your .story file through a support case, we can take a deeper look at what's happening and help you troubleshoot this issue!
Thank you for reaching out!
Hi Cody,
I'm sorry you're having an issue with video colors! I have opened a support case on your behalf. You will be hearing from them via email soon to help with your issue!Thanks for reaching out!
