Forum Discussion

KatieHanzalik's avatar
KatieHanzalik
Community Member
5 years ago

Video Embed Issue

I am having a couple issues with an embedded video through my company's secured website. It appears to be correct when I preview the Rise course. When I export and view the file, all it exported was...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
5 years ago

Hi Katie! Thanks for reaching out about this. You mentioned that the embedded video appears correctly when you preview the Rise course, but it doesn't work after you publish the course. Are you viewing the published output locally? If so, that could be the reason why the embedded video doesn't appear. 

Instead, host the exported output on a web server or LMS, or view the Share link. Please let me know if that makes a difference! 

  • KatieHanzalik's avatar
    KatieHanzalik
    Community Member
    5 years ago

    Hi Alyssa, Thank you for your reply. When the export output is for the web, LMS or view as the Share link, the embedded video works just fine. My problem is I need a pdf of the Rise course to archive for Compliance purposes for my company. That's where I'm running into the issue of the video causing issues. All it will output for me is the authentication screen. It won't even output the rest of the course into a pdf. 

    Any ideas of how to work around this?

    Thanks!