Video encoding during publish

Hi Sam,

I work with mp4-files too, usually more than 4 and I can confirm that it takes more time with media files in it. Audio and video files in your project extend the output time. But I wouldn´t delete the temp files. Sometimes you publish your course, take a look through it and you find a mistake. Once there is a temp file for your project it (seems to me tho) publishes faster. But still it takes a lot more time with media files in it.

And little "pro" tip: Save your file before publishing, with our very big files (up to 1-2 gb) we have sometimes the issue of publishing the file and during this it closes spontaneously. But I think we really push storyline to its limits sometimes. :D

Greetings,

Susi

There's a side issue that publishing with mp4 video will occasionally abort Storyline. The fix I found elsewhere in the forum was if you're running DropBox desktop, Pause it. Something about DropBox locking the output folder can cause Storyline to abort.

Still, I'd like to know why the publish time sometimes takes so much longer when the mp4s need to be encoded and not other times.

Sam

Hi Sam! Could be the difference in the Publish Quality settings you've set? 

I don't change the publish quality from the default"Optimized for Standard Delivery".

I was hoping someone else would have seen the same issue.

Is it normal to see the publish dialog post that it is encoding mp4? It sure takes a lot longer to publish when it does.

I'm not sure that I've seen this. Are there other things running that may be utilizing system resources when you're seeing this?

I'm having the same issue with audio at max settings and video quality at 6/10. For a 200 mb mp4 it takes more than an hour. This can't be normal. I have a high-end laptop.

Hi Dragos,

What version of Storyline are you using? 

Could you share more about the specs of your system? Also is anything else running while Storyline is trying to publish? Are you publishing to your local drive or a network/shared drive? 

If you'd like to share a copy of your .story file with us, we can also give it a try and test publishing it on our end. You can upload it using the “ADD ATTACHMENT” button at the bottom of the reply window.

If you’d prefer to not share in the public forums you’re always welcome to share with our Support Engineers here. They’re available 24/7 to assist! 

Curious if there were any new developments with regard to lengthy encoding of mp4 videos? 

Hi Jason,

It's been a while since we've seen any conversation around this topic here.

It looks like Pausing Dropbox worked for a couple of users and we did not get a case from Dragos to take a closer look.

• Are you consistently running into an issue?
• Is it with all video files in all projects?
• What version of Storyline are you using?

I am having an issue that any stories that I have created today are hanging 1/4 of the way through the "Preparing to encode video..." process. Same computer, same types of scenes etc  Thought it might be a bug so I noticed there was an updated version of Storyline 360 available so installed that. Nope.

Any stories I created before today are publishing today just fine.