Forum Discussion

SamClark's avatar
SamClark
Community Member
10 years ago

Video encoding during publish

A .story file with 4 mp4 videos.  Usually, when I publish, the entire course publishes in about 30 seconds. Occasionally, the publish dialog takes much longer and shows "encoding video ..." for ea...
storyline 360
LeslieMcKerchie's avatar
LeslieMcKerchie
Staff
5 years ago

Hi Michelle,

Thanks for reaching out and sharing what you experienced when publishing using the latest update. I'm glad to hear that reverting solved the issue in the meantime.

Since you're publishing to LMS and not to video output, it sounds like you may have run into a different issue.

With your permission, I'd like to take a look at your .story project file and publishing using the latest version to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

  • MichelleMcKinne's avatar
    MichelleMcKinne
    Community Member
    5 years ago

    Hi Leslie,

    I've uploaded the .story through the link you provided. Unfortunately the story is quite large and I can't remember exactly which videos weren't working (I've been off work the last few weeks so only saw your comment today) but please do let me know anything you find out. Obviously I want to avail of all the latest updates to 360 but I'm too afraid to update it again at the moment!