Forum Discussion
Video Error
I have a video that I've created, and every time I try and upload it it simply says error. I've tried exporting the video with different settings, I've tried uploading the video to different courses, using different browsers, after clearing my cache and using incognito mode.
None of those seem to work, and I'm up against a deadline to get this completed.
Any advice?
6 Replies
Can you share a screenshot of the error? When you say upload, you mean import into Storyline? I’d be curious to know the settings of the video or if it’s different from some other video (unusual dimensions, high bitrate.) Are you able to share the video too for us to try importing it?
I can't upload the video, as it's proprietary, however I can share the error (it's not much) and the export settings.
I've also tried uploading a few different videos, including videos already imported to another Rise course, and none of them worked. Is there an issue with the video server?
My thought would've been the size of the video (I think the max is 5 GB) but if a variety of videos fail, that seems less likely. I know I've seen advice elsewhere on here before to try deleting the video block and creating a new one to upload to so perhaps that will work?
If that doesn't work either, I suspect opening a case is likely your best bet to unearth what the error truly is.
Unfortunately multiple different videos didn't work, but I gave it to a colleague and she was able to upload it... so there's something going on with my licence
Hi JoshAndrews-b95,
Sorry to hear that you're having trouble uploading videos to Rise.
I see that you've opened a support case being handled by my teammate, Robert. It looks like he replied to your email, sharing insight and troubleshooting steps.
We can continue the conversation there to keep everything in one place!
