Forum Discussion
Video Error
Can you share a screenshot of the error? When you say upload, you mean import into Storyline? I’d be curious to know the settings of the video or if it’s different from some other video (unusual dimensions, high bitrate.) Are you able to share the video too for us to try importing it?
I can't upload the video, as it's proprietary, however I can share the error (it's not much) and the export settings.
I've also tried uploading a few different videos, including videos already imported to another Rise course, and none of them worked. Is there an issue with the video server?
My thought would've been the size of the video (I think the max is 5 GB) but if a variety of videos fail, that seems less likely. I know I've seen advice elsewhere on here before to try deleting the video block and creating a new one to upload to so perhaps that will work?
If that doesn't work either, I suspect opening a case is likely your best bet to unearth what the error truly is.