Forum Discussion

Csmartinez1's avatar
Csmartinez1
Community Member
18 days ago

Video infinite buffering issue

Is anyone else experiencing infinite buffering issues when reviewing a course in Review 360, or in preview mode in SL? The video plays just fine when I preview the individual slide, but when I preview the entire project, or publish to Review 360 or SCORM Cloud - the slide containing the video just sits there buffering infinitely.

advice
Review 360
storyline 360

1 Reply

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    15 days ago

    Hi Csmartinez1​!

    Sorry to hear that certain Storyline 360 Slides are not playing back as expected!

    Does the affected Slide contain multiple Zoom Regions? I ask because we're tracking a bug in Storyline 360 causing videos to buffer when they contain overlapping Zoom Regions.

    If not, then it's possible something else could be getting in the way. Do you mind uploading the .story file here or through a support case, so we can take a closer look?