Forum Discussion
Video issues
Is anyone having issues with videos in Rise. I have created several courses uploading mp4 videos and I had no issues. Last week I had to update a course (content only) and when I re-uploaded the c...
I am having issues wiht Rise 360 and loading a video. I have tried it in MOV and MP4 format. It plays on my computer in both my MAC and my Del so system works for both. But when I upload to my Rise course, it says it says"The medi could not be loaded, eithe rbecause th server or netowrk failed or the format is not supported.
I have tried removing the video block and adding it again, I've tried from 2 computers. Nothing works.
Can someone help me here?
Hi Janet! Looks like you opened a case with us and reformatted the files so now they're working.
Glad you were able to fix the issue on your end and hope sharing that reformatting the video files helps others in the community with the same issue!
