Forum Discussion
Video issues
Is anyone having issues with videos in Rise. I have created several courses uploading mp4 videos and I had no issues. Last week I had to update a course (content only) and when I re-uploaded the c...
Hi. I am having the same issue as others. I have been using Rise for about 9 months but the past few days when I try to upload ANY videos into the Rise lesson I'm building, I am getting the message "The media could not be loaded, either because the server or network failed or because the format is not supported." I had no issues just a few days earlier with uploading videos with exactly the same format - all mp4 format and under 10 MB. I use Google Chrome and recently updated, so not sure it that is the issue, but I've tried uploading videos from 2 different Macbooks and still have same issue.
Hi Tufts Office of Equal Opportunity,
I am sorry to hear that your videos aren't playing in your Rise 360 course. I am glad to see that you are already working with Chester, one of our technical support engineers. I hope this gets fixed soon.
