Forum Discussion
video not playing when published
I have 2 videos that play when in Storyline but not when published. The videos don't sync well with the audio so I'm just using the audio. I don't have software to extract the audio and save as an...
Hard to say without seeing the project - I am assuming you cannot share?
Does it happen with other videos that you have?
I replied with the file yesterday, I'll try again. Thanks
Kristen Nichols
Senior Instructional Designer
Marmaxx Learning and Development
Hi Kristen!
I’d love to look at the file to see what might be causing the issue! Would you mind attaching the file to this discussion by using the Add Attachment button?
If you prefer to share the file privately, here's a secure upload link.
Either way, we’ll take a look and share what we find!
Thank you I just did it
We’ve opened case number 03598711 for you.
