Forum Discussion

NatalieBerg's avatar
NatalieBerg
Community Member
3 years ago

Video not publishing

Hi, I am having an issue with loading videos in to my module. It uploads and then gets stuck on publishing and eventually says "something went wrong please try again"

rise 360
  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Natalie! So sorry you're having issues when adding videos to your course. 

    1. Please make sure that your browser is updated and that you are using a supported browser.
     
    Once updated, restart your browser and try reaccessing it.
     
    2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific.
     
    3. Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito?
     
    4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue.
     
    You can also open a case with us here if you've done these steps, but you're still encountering the issue. One of our technical support engineers will be glad to assist you!
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