Forum Discussion

Betsy-Murphy's avatar
Betsy-Murphy
Community Member
4 years ago

Video Stops Playing in Review 360

I have a course that contains three videos. When I publish the course to Review, two of the videos are fine but one freezes before it completes.  I have checked and then re-uploaded the video, ensur...
Review 360
SueAntonissen-2's avatar
SueAntonissen-2
Community Member
4 years ago

I'm having the same problem as described above. On July 28, I installed the latest update build (3.66.282355.0). My course has several short (<2 min.) MP4 videos, which played perfectly in Review 360 until a few days ago. 

Now, in Review 360, videos stop part way through, and the seek bar continues until timeline end. (However, course previewed fine within the Storyline project.)

I tried going back to the previous version of SL 360, and uninstalled/reinstalled SL 360, but nothing seems to correct the video playback within Review 360. I also cleared my cache and cookies in Edge and Chrome. The videos still stop part way through.

Please advise. Thank you.

  • TaylorMymko's avatar
    TaylorMymko
    Community Member
    4 years ago

    I am also experiencing this issue, but only for 1 video in my course. 

    • JohnMorgan-c50c's avatar
      JohnMorgan-c50c
      Former Staff
      4 years ago

      Hi, Taylor!

      Thanks for reaching out!

      Sorry about your frustrations with Review 360. I would love help you resolve this issue! Would you be willing to share your files here or reach out to our Support Engineers directly in a support case?

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    4 years ago

    Hi, Sue!

    Having your video stop even after all of the things you've tried sounds frustrating! I would love help you resolve this issue! Would you be willing to share your files here or reach out to our Support Engineers directly in a support case?

    Thanks for reaching out!

    • SueAntonissen-2's avatar
      SueAntonissen-2
      Community Member
      4 years ago

      Thanks for responding, John.

      I had submitted an Articulate Support case  just a short while ago, and included a .story file and Review 360 link.

      I'm hopeful this will be resolved. We frequently include videos in our elearning courses, and it's been working fantastically until just the last few days. :-)