Forum Discussion

Betsy-Murphy's avatar
Betsy-Murphy
Community Member
4 years ago

Video Stops Playing in Review 360

I have a course that contains three videos. When I publish the course to Review, two of the videos are fine but one freezes before it completes.  I have checked and then re-uploaded the video, ensur...
Review 360
SueAntonissen-2's avatar
SueAntonissen-2
Community Member
4 years ago

I'm having the same problem as described above. On July 28, I installed the latest update build (3.66.282355.0). My course has several short (<2 min.) MP4 videos, which played perfectly in Review 360 until a few days ago. 

Now, in Review 360, videos stop part way through, and the seek bar continues until timeline end. (However, course previewed fine within the Storyline project.)

I tried going back to the previous version of SL 360, and uninstalled/reinstalled SL 360, but nothing seems to correct the video playback within Review 360. I also cleared my cache and cookies in Edge and Chrome. The videos still stop part way through.

Please advise. Thank you.

TaylorMymko's avatar
TaylorMymko
Community Member
4 years ago

I am also experiencing this issue, but only for 1 video in my course. 

  • JohnMorgan-c50c's avatar
    JohnMorgan-c50c
    Former Staff
    4 years ago

    Hi, Taylor!

    Thanks for reaching out!

    Sorry about your frustrations with Review 360. I would love help you resolve this issue! Would you be willing to share your files here or reach out to our Support Engineers directly in a support case?