Forum Discussion
Video won't embed in Rise 360
I'm trying to embed a video that gets hung up in processing. It's only 44 KB so it's not too big and I can view it outside of Rise. Another video of similar size works just fine in a different lesson of the same course. Any suggestions?
There is currently a partial service outage that may be impacting Rise.
Thanks for the quick response! I’ll try that upload again tomorrow.
[Ontario Society of Professional Engineers]
Lisa DelCol (She/Her)
Learning & Development Specialist
Ontario Society of Professional Engineers
site: www.ospe.on.ca
email: ldelcol@ospe.on.ca
phone: 416-223-9961, x228
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I am having the same issue. I've been trying to embed a video for quite sometime. It never finishes processing. Guess I will try tomorrow.
Same issue here. Seems likely to be related to AWS outage, but hoping Articulate might weigh in soon.
Hi folks! So sorry you're having difficulty with your videos in Rise. We’ve identified some technical problems with one of our service providers which is causing issues in several Rise functions. You can stay up to date on the latest information on our status page here: https://www.articulatestatus.com/
We will let you know as soon as the situation is resolved!
Hi everyone! I'm happy to let you know that the issue is now resolved and we've confirmed that all Rise services are performing normally. We're sorry for the trouble and thank you for bearing with us!
I'm experience the same issue again this morning. I've rebooted my system and that hasn't helped. Is there another issue at your end?
[Ontario Society of Professional Engineers]
Lisa DelCol (She/Her)
Learning & Development Specialist
Ontario Society of Professional Engineers
site: www.ospe.on.ca
email: ldelcol@ospe.on.ca
phone: 416-223-9961, x228
[cid:image002.png@01D7EC28.0FFD8980]Hi Lisa! We didn't encounter any video uploading issues after that day. Are you still having trouble? If you are, please try the following:
1. Please try another Rise supported browser (Does the issue happen in all browsers?)2. Clear your browser's cache.3. Make sure your browser is fully updated.4. Go into Incognito mode and see if the upload works.
