Forum Discussion
Video won't embed in Rise 360
I'm trying to embed a video that gets hung up in processing. It's only 44 KB so it's not too big and I can view it outside of Rise. Another video of similar size works just fine in a different lesso...
Hi everyone! I'm happy to let you know that the issue is now resolved and we've confirmed that all Rise services are performing normally. We're sorry for the trouble and thank you for bearing with us!
I'm experience the same issue again this morning. I've rebooted my system and that hasn't helped. Is there another issue at your end?
[Ontario Society of Professional Engineers]
Lisa DelCol (She/Her)
Learning & Development Specialist
Ontario Society of Professional Engineers
site: www.ospe.on.ca
email: ldelcol@ospe.on.ca
phone: 416-223-9961, x228
[cid:image002.png@01D7EC28.0FFD8980]
Hi Lisa! We didn't encounter any video uploading issues after that day. Are you still having trouble? If you are, please try the following:
1. Please try another Rise supported browser (Does the issue happen in all browsers?)2. Clear your browser's cache.3. Make sure your browser is fully updated.4. Go into Incognito mode and see if the upload works.The issue did resolve a short time later, so I’m good to go now. Thanks for the follow-up.
[Ontario Society of Professional Engineers]
Lisa DelCol (She/Her)
Learning & Development Specialist
Ontario Society of Professional Engineers
site: www.ospe.on.ca
email: ldelcol@ospe.on.ca
phone: 416-223-9961, x228
[cid:image002.png@01D7F0C0.D9D522D0]
