Forum Discussion
Videos freezing randomly
Hi. I've been struggling with 2 videos built by a vendor that need to be included in our LMS. I created a Storyline 360 module with both videos added. They are each 30 min in length (I know that's n...
Hi, Leah. Welcome to the community!
I'd be happy to work closely with you to find out why both videos are freezing. A few questions to help us narrow down the cause:
- What version of Chrome are you and your team using? An easy way to grab this detail is to go to http://supportally.com/
- Is the Video Compression feature enabled or disabled on both MP4 videos? If it's turned off, Storyline will publish what's given with no maximum bitrate. If it's turned on, the maximum will vary per video since Storyline will handle the compression.
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Would you be able to share your .story file with me here? Feel free to add the project as a comment by using the Add Attachment button in your reply or send it privately via this link. I'll test in another LMS environment and let you know what I find!
I'll be here!
