Forum Discussion
Videos freezing randomly
Hi. I've been struggling with 2 videos built by a vendor that need to be included in our LMS. I created a Storyline 360 module with both videos added. They are each 30 min in length (I know that's n...
Hi there, Laura!
Sorry you're at this obstacle. I can appreciate that it's frustrating when only a few learners are experiencing freezing while you're unable to replicate the behavior on your end.
I'm also unable to reproduce any issues in the published output on SCORM Cloud/Chrome 75, but I won't give up until we sort what's happening! Let's see if we can find a trend:
- Where did you host the published output?
- What version of Chrome are the affected learners using?
- What happens when they view my published output link on their machine?
Hi Katie,
We're hosting the published output in a password protected directory on our website server. The version of Chrome used by an affected learner is Version 74.0.3729.169 (Official Build) (64-bit).
