Forum Discussion
Videos freezing randomly
Hi. I've been struggling with 2 videos built by a vendor that need to be included in our LMS. I created a Storyline 360 module with both videos added. They are each 30 min in length (I know that's n...
Thanks for this extra detail, Laura. Hm, this is a tough one! 🔎
To help us dig deeper:
- Next time you hear a report from another learner of this problem, could you share what version of Chrome they were using? If several folks are seeing random freezing on Chrome 74, then the source of the issue could lie there.
- Another thought is that the issue may be in how the .MP4s were encoded. I'm curious if re-encoding the video files could help – we like to a free video converting tool called HandBrake: https://handbrake.fr/
Let me know what you think!
By the way, it looks like you may have replied via email where your contact information came through. This Peek 360 video will show you how to edit it out if you'd like!
