Forum Discussion
Videos freezing randomly
Hi. I've been struggling with 2 videos built by a vendor that need to be included in our LMS. I created a Storyline 360 module with both videos added. They are each 30 min in length (I know that's n...
Following this closely, as we are having very similar issues. Does not seem to affect all users. Mostly in Chrome as far as we can tell. Re-rendering the video sometimes will fix.
Thanks for following, Kathy!
We'd be happy to help investigate and help determine what's causing your videos to freeze. Are you editing, saving, and publishing your project locally rather than a network drive?
If possible, can you share one of the troublesome files with our team for testing purposes? We'll reach out with our findings soon after!
Submit a case here.
