Forum Discussion
Videos freezing randomly
Hi. I've been struggling with 2 videos built by a vendor that need to be included in our LMS. I created a Storyline 360 module with both videos added. They are each 30 min in length (I know that's n...
Not sure if this has been mentioned.
I've been having on going issues with this freezing video bug and I'm not entirely sure its just a browser issue.
I wanted to see if the videos were freezing before being uploaded - so I published my course to LMS, then extracted the file to my desktop so that I can view all the video content that is in the course and found that the same videos would freeze in the in the extracted file even before I uploaded them to the LMS.
Videos can even freeze when uploaded to Review 360
I have also found that storyline will sometimes pick videos at random to freeze and sometimes videos that were fine in earlier exports would be freezing in later exports. Deleting the slide and reimporting the video doesnt seem to work.
I don't believe this is entirely due to file size either as I have larger videos that are fine whilst some smaller videos will freeze.
The only way I've been able to fix this issue my self is to rexport the my videos from Premiere Pro. As always saved to desktop, mp4, etc.
As we are moving more into video led learning, it would be great if this issue can be resolved. :)
