Forum Discussion
Videos in Rise Courses Freezing, Videos Spinning - Please Help, Time-Sensitive Project!
Videos in my Rise courses are timing out, spinning and then eventually the course will freeze. I have tried rendering all the videos at lower resolutions, but did not resolve. It is happening in bot...
Hi there, Amy. I've opened a priority support case for you. You should receive a confirmation email, and it will include an upload link. Please share one of your SCORM files with us for testing. We'll keep everything confidential and delete your content when we're done troubleshooting.
If you're ever in a time-sensitive bind, feel free to connect with us directly here! We'll do all we can to help.
