Forum Discussion
Videos in Rise not playing
Hello,
I have the same problem here, Several courses have been created that include videos. I exported the courses as web and hosted them in sharepoint. Some videos are displayed with the message "The media could not be loaded, either because the server or network failed or because the format is not supported", it sometimes works when the page is refreshed and sometimes won't. This happens in different browsers.
Need your support please
Hi there, Nizar. If your videos are playing for learners using the Share URL, we first recommend asking your IT or Sharepoint administrator to check the mime types, making sure that the server is configured to serve mp4 videos.
If everything looks good there, please work with us one-on-one so we can do some troubleshooting with you!