Forum Discussion

MichaelBrown2's avatar
MichaelBrown2
Community Member
8 years ago

Videos in Rise not playing

Hi, I've recently produced a course in Rise that contains a number of videos.  When the course is played on a PC, either through Rise or through our LMS the videos play without a problem.  For som...
rise 360
LouiseJohns's avatar
LouiseJohns
Community Member
6 years ago

Hi there, I have a Rise course with a video in that is having this same issue, not working on IE or Chrome. It seems to work when running direct from the rise software, but once I begin testing on the Learning Management System where we need to host it, the video will not load and gets the "media will not load message". Can I confirm what format a video file needs to be in for this to normally work?

Thanks

Louise

  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    6 years ago

    Hi there, Louise. We are still working on this issue. Can you try deleting the video from your course and then adding it back in? Then, export for LMS and upload your course again. We've had success with just rebuilding the video block.

    If that doesn't work, you can privately share your video file and details with us here for more help.

    • RichardMenzia-f's avatar
      RichardMenzia-f
      Community Member
      6 years ago

      We are having the same issue. We will try the suggestion by Crystal about and report back.