Forum Discussion

MichaelBrown2's avatar
MichaelBrown2
Community Member
8 years ago

Videos in Rise not playing

Hi, I've recently produced a course in Rise that contains a number of videos.  When the course is played on a PC, either through Rise or through our LMS the videos play without a problem.  For som...
rise 360
NasoulaJeffery's avatar
NasoulaJeffery
Community Member
6 years ago

Hi,

I'm also receiving these errors on specific videos.

Videos were produced and published from Replay. All videos in course were working, and then I went back and updated a single video within that course (to amend a process change).

That updated video is the one that's crashing. All other videos are fine. I've used the same process to publish and upload the video, as well as deleted the entire storyblock out and re-uploaded.

Works find in preview but error shows in LMS course preview and users are reporting that they can't view the video.

Our LMS providers are looking into it and was hoping you would have some ideas.

Thanks

Crystal-Horn's avatar
Crystal-Horn
Staff
6 years ago

Hi there, Nasoula! Our team has been able to help customers who are seeing error messages with videos in LMS environments. If you can, please share the original video file and the current Share URL privately with our team here. We'll delete everything when we're done troubleshooting.