Forum Discussion

MichaelBrown2's avatar
MichaelBrown2
Community Member
8 years ago

Videos in Rise not playing

Hi, I've recently produced a course in Rise that contains a number of videos.  When the course is played on a PC, either through Rise or through our LMS the videos play without a problem.  For som...
rise 360
VanessaBarker's avatar
VanessaBarker
Community Member
6 years ago

Hi Crystal,

We are having the same issues too.  Any resolutions?  I also have a call in with Support but not getting very far fast.  Case #02210532

MP4 in RISE course getting error but embedded YouTube links is working.

Tested in SCORM Cloud and videos are playing on iOS

Tried on multiple browsers on iOS - none are playing

Same outcome when testing via the LMS providers installation (so not an environment issue)

Any help would be greatly appreciated.