Forum Discussion

MichaelBrown2's avatar
MichaelBrown2
Community Member
8 years ago

Videos in Rise not playing

Hi, I've recently produced a course in Rise that contains a number of videos.  When the course is played on a PC, either through Rise or through our LMS the videos play without a problem.  For som...
rise 360
BradleyKing's avatar
BradleyKing
Community Member
6 years ago

Has Articulate been able to provide a fix for this issue or some information that we can provide our IT department to help guide them to the issue.  This issue is only happening to certain users and in both IE and Chrome.  Going to IT without any information other than the error will likely cause more frustration and issues.

Above Crystal notes that Articulate has been able to help customers seeing this error.  In my instance, I cannot share this material.

There has to be a faster and better way to address this issue that many users are experiencing.