Forum Discussion
Videos in Rise not playing
Hi,
I've recently produced a course in Rise that contains a number of videos. When the course is played on a PC, either through Rise or through our LMS the videos play without a problem. For som...
Hi,
I recently created a Rise360 course that has two small MP4 videos included. The videos work when previewing through Rise and on a desktop/laptop through our LMS but it will not work on the iPad. On the iPad we get, "the media could not be loaded, either because the server or network failed or because the format is not supported."
I have read some of the comments below and tried some of those suggestions but nothing has helped. I deleted the video block and reattached the video files, exported to Web, and the videos aren't working on laptop/desktop/ipad with the Web export.
Hi Jordan. Thanks for trying those suggestions. I'm going to start a case for you so we can have a closer look at your files. You'll get an email from us soon!