Forum Discussion
Videos in Rise not playing
Hi all. I have a similar issue but my error message reads "A network error caused the media download to fail part way." The module has several videos and the default browser is Edge Chromium. We've tried revising the module and even splitting it into smaller rise modules. The issues seems to affect different learners at different points in the module and there doesn't seem to be a consistent video or point at which folks are stopped. The work around of exiting and relaunching from LMS sometimes works but not always. Thank you for any suggestions regarding this issue.
Hi there, Morgan. It sounds like there may be some connectivity issues with accessing that course in the LMS. Still, we can test the course on our end to see if anything odd happens in a different LMS environment. Just click here to open a case if that's what you'd like to do!