Forum Discussion

MichaelBrown2's avatar
MichaelBrown2
Community Member
8 years ago

Videos in Rise not playing

Hi, I've recently produced a course in Rise that contains a number of videos.  When the course is played on a PC, either through Rise or through our LMS the videos play without a problem.  For som...
rise 360
RichardBarkey-a's avatar
RichardBarkey-a
Community Member
5 years ago

Hi there - we seem to have suddenly hit this problem with any export from Rise as a web format output... videos don't play at all and just show

"The media could not be loaded, either because the server or network failed or because the format is not supported."

This used to work fine.

I've raised a support ticket but wanted to note here as well, in case this is a linked issue.

Many thanks,

Richard

  • LeeWebber's avatar
    LeeWebber
    Community Member
    5 years ago

    HI experiencing the exact same on any Rise courses that contain MP4 video, local or LMS.

    ""The media could not be loaded, either because the server or network failed or because the format is not supported."

    Videos won't play in Chrome or Edge browser inside a published Rise course - this sounds like a Rise bug - any fix for this?

    • AlyssaGomez's avatar
      AlyssaGomez
      Staff
      5 years ago

      Hi Lee! Thanks for letting us know you're running into that video error. Most customers have been able to correct this issue by deleting the video block, then adding it back in again. You may want to also rename the video file using a simple title with alphanumeric characters only.

      Our team is also here to help if you'd like a second pair of eyes on it. Please send your course Share link to our Support Engineers by clicking here. Be sure to include a note to indicate which video is giving you trouble. We'll be standing by!