Forum Discussion
Videos in Rise not playing
HI experiencing the exact same on any Rise courses that contain MP4 video, local or LMS.
""The media could not be loaded, either because the server or network failed or because the format is not supported."
Videos won't play in Chrome or Edge browser inside a published Rise course - this sounds like a Rise bug - any fix for this?
Hi Lee! Thanks for letting us know you're running into that video error. Most customers have been able to correct this issue by deleting the video block, then adding it back in again. You may want to also rename the video file using a simple title with alphanumeric characters only.
Our team is also here to help if you'd like a second pair of eyes on it. Please send your course Share link to our Support Engineers by clicking here. Be sure to include a note to indicate which video is giving you trouble. We'll be standing by!