Forum Discussion

MichaelBrown2's avatar
MichaelBrown2
Community Member
8 years ago

Videos in Rise not playing

Hi, I've recently produced a course in Rise that contains a number of videos.  When the course is played on a PC, either through Rise or through our LMS the videos play without a problem.  For som...
rise 360
JordanParker-30's avatar
JordanParker-30
Community Member
5 years ago

Hi, 

 

I recently created a Rise360 course that has two small MP4 videos included. The videos work when previewing through Rise and on a desktop/laptop through our LMS but it will not work on the iPad. On the iPad we get, "the media could not be loaded, either because the server or network failed or because the format is not supported." 

I have read some of the comments below and tried some of those suggestions but nothing has helped. I deleted the video block and reattached the video files, exported to Web, and the videos aren't working on laptop/desktop/ipad with the Web export. 

BrandonMaldonad's avatar
BrandonMaldonad
Community Member
5 years ago

Jordan,

Did you ever find a solution for this? I'm running into the exact scenario with our LMS. Videos are fine on desktop/laptop but users get the media error on iOS devices. I've tried all of the solutions posted in this thread with no success. 

  • Renz_Sevilla's avatar
    Renz_Sevilla
    Staff
    5 years ago

    Hi Brandon, 

    Sorry to hear you're having trouble with your videos on your LMS when viewing through an iOS device.

    Could you please open up a support case with us so we can take a closer look?