Forum Discussion
Videos in SCORM package are not working
I created a RISE course and everything looks good on the Articulate website, but when I export as a SCORM 2004 and upload the package to my LMS (Moodle) some videos play OK but others do not, giving an error message. I uploaded the videos to RISE as mp4 files.
Anyone knows how to fix this annoying problem?
4 Replies
Hi Ramon! So sorry to hear this is happening to some of your videos.
I'd like to ask for some more information from you:
- May I know what browser you are using? Does it happen across all browsers?
- Does this happen only in specific devices?
I tried with both Google Chrome and Microsoft Edge. It happened with both browsers. So far I only tried accessing it from my PC. I made other modules with Storyline 360 and all videos played OK.
Hi Ramon, thanks for that information. I recommend testing the course in SCORM Cloud, the industry-standard testing engine. You can create a free account here: https://cloud.scorm.com
This video shows how to use SCORM Cloud with your Articulate content: https://articulate.fyi/1OHe39f
If the issue doesn't occur in SCORM Cloud, the issue could be with Moodle. Feel free to reach out to your LMS administrator for help. If the issue also occurs in SCORM Cloud, we would love to take a closer look at your videos. You can upload them privately here. Our support engineers are ready to help.
Thanks a lot! The course works well in SCORM Cloud, so I guess the problem as you say lies in our Moodle installation. I will open a service request there and will pass this info to them!
