Forum Discussion

IngridStammer's avatar
IngridStammer
Community Member
13 years ago

Videos in Storyline SCORM course not playing in LMS

Hello, When a course is created in Storyline and published as a SCORM 1.2 file and the zip file is imported into the LMS, ForceTen, all the funtionality is there except for the video. On the vide...
storyline 360
VivekanandaK341's avatar
VivekanandaK341
Community Member
3 years ago

Hi,

I have the same problem. It started just today. Video screen just sits there with no response to the play button, and doesn't play the video even if set to start automatically. I don't think it's the MIME issue for me, as I've been uploading videos with SCORM wrapper for a couple of years now.

Any ideas what the problem could be?

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    3 years ago

    Hello Vivekananda,

    Thanks for reaching out! 

    I'd recommend trying the following troubleshooting steps to isolate the cause of the video issue you're experiencing: 

    • Use different browsers to view your course
    • Temporarily turn off any browser extensions that you have installed
    • Test the course using incognito/private mode
    • Make sure that you have the latest versions of your browsers installed

    If the issue persists, try testing your course in a different LMS to see if the issue is specific to your LMS. Here's a helpful article which explains how you can test your course in SCORM Cloud: 

    If your videos do not load when your course is uploaded to the SCORM Cloud environment, open a case with our support team here so we can take a closer look at what's happening.