Forum Discussion

ValaineVasquez's avatar
ValaineVasquez
Community Member
4 years ago

Videos will not play back in Rise 360

Hi. I am new to Rise 360 and my .mp4 videos are not playing back. They appear to load but when I click play in preview it says "the media could not be loaded, either because the server or network fa...
rise 360
MitchHouston-14's avatar
MitchHouston-14
Community Member
4 years ago

We are having the same issue. Sometimes we can refresh the browser and get the videos to play, sometimes we cannot.

  • hazelB's avatar
    hazelB
    Staff
    4 years ago

    Hi Mitch! Sorry to hear that you are encountering this issue. Please open a case with us here so that one of our technical support engineers can investigate.