Forum Discussion

MarkBlanchard-8's avatar
MarkBlanchard-8
Community Member
6 years ago

Webcam recording not working in Storyline

HI - in Replay my webcam recording works fine, but when I try and record webcam in Story, none of them work.. I get  a "no signal" message I've rebooted, made sure the drivers are up to date.. but...
storyline 360
Mervinvander308's avatar
Mervinvander308
Community Member
4 years ago

I'm having the same problem now - it worked before, but it seems that since the last update, it is not working.   

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Hello Mervin!

    Thanks for reaching out, and I'm sorry to hear you're facing a similar issue. 

    As a first step, let's follow the steps mentioned above to check that Storyline is locating your webcam:

    1. Open the Record Webcam feature in Storyline, then click Show device settings.
    2. Make sure your webcam is selected from the Video Device drop-down menu.
    3. Click the Advanced link to set advanced device settings.

    If you don't see improvement after those steps, I'd recommend trying a simple repair of Storyline 360. 

    Our support engineers are always ready to jump in and lend a hand, so feel free to start a case with someone on my team if my suggestions don't do the trick! 

    CONNECT WITH A SUPPORT ENGINEER.