Thank you for reaching out and sharing what you are experiencing!
When accessing the Record Webcam feature in Storyline, it is attempting to locate your webcam. Since it is not locating your device, could I have you try the following to see if this helps:
Click More device settings to reveal Device Settings.
Click the Video Device drop-down menu to select your webcam from available devices. If more than one is listed, try another device.
Click the Advanced link to set advanced device settings.
That is odd that the Advanced link isn't working for you when you select it. I would recommend conducting a simple repair of Storyline 360 to see if that helps.
After conducting that repair, please let me know if you are continuing to hit these snags!
My thought was it could be related to the webcam driver, but that's not right since everything works in Replay.
This is a great opportunity for our Support team to now jump in! I opened a case where you'll receive an email from one of our engineers soon with some next steps to try.
Sorry for the trouble, and I'll follow along to update this discussion with what we discover!
Our support engineers are always ready to jump in and lend a hand, so feel free to start a case with someone on my team if my suggestions don't do the trick!
9 Replies
Hey Mark,
Thank you for reaching out and sharing what you are experiencing!
When accessing the Record Webcam feature in Storyline, it is attempting to locate your webcam. Since it is not locating your device, could I have you try the following to see if this helps:
If that doesn't seem to help, you may want to look at conducting a repair of Storyline 360 detailed here.
Hi Vincent - I selected my webcam but the "Advanced" link won't work. This is the same for the other 2 cameras as well.
Hey Mark,
Thank you for letting me know!
That is odd that the Advanced link isn't working for you when you select it. I would recommend conducting a simple repair of Storyline 360 to see if that helps.
After conducting that repair, please let me know if you are continuing to hit these snags!
I uninstalled and reinstalled... still doesn't work
Hi, Mark. Thanks for giving those steps a try!
My thought was it could be related to the webcam driver, but that's not right since everything works in Replay.
This is a great opportunity for our Support team to now jump in! I opened a case where you'll receive an email from one of our engineers soon with some next steps to try.
Sorry for the trouble, and I'll follow along to update this discussion with what we discover!
Hi guys - any update on this issue. I've just purchased a new laptop and the same thing is happening!
Hi Mark,
I can see that Shiela shared some additional troubleshooting with you back in September when you originally reported this issue.
I'm opening a new case on your behalf since you are running into a similar issue on a new computer.
I'm having the same problem now - it worked before, but it seems that since the last update, it is not working.
Hello Mervin!
Thanks for reaching out, and I'm sorry to hear you're facing a similar issue.
As a first step, let's follow the steps mentioned above to check that Storyline is locating your webcam:
If you don't see improvement after those steps, I'd recommend trying a simple repair of Storyline 360.
Our support engineers are always ready to jump in and lend a hand, so feel free to start a case with someone on my team if my suggestions don't do the trick!