Forum Discussion
What gives? Extra white space in published product.
Hi Ren,
After reading your response, I did see that my version of Storyline 360 was not fully updated. After updating the program and trying again, I ran into the same issue.
I'm attaching the Storyline file here. What you'll see is that the story size is 1920x1080, which is the exact same dimensions of the original video. So the video fits perfectly into the story. Even in the Preview mode, the video fits perfectly. I'm not understanding why the extra white line on right side only shows up after it's been published.
Hi Tyler,
Thank you so much for bringing this to our attention! What happens if you import the MP4 file into a new Storyline course? Are you seeing the same results when publishing the new course?
Please keep us updated on this!
Hi Vincent,
I was frustrated to see this issue again when I tried to publish another video. I felt certain and hopeful it had gone away as of my last session.
I've attached two items here. The first is a project that includes the original mp4 file. The second is a screenshot of the video after it has been published.
I double checked that my Articulate software is fully updated. Is there any way you could look into my work? Thank you.
Hi Tyler,
That is odd, and I can understand your frustration. I am sorry to see that the white line has re-appeared. I am going to open up a Support Case on your behalf so we can investigate this further.
In the meantime, a workaround that might help is to change the background slide color. For example, for the course you shared, I changed the color of the background to match the Modern Player.
Here is the published output:
Please be on the lookout for an email from Articulate Support!
