Forum Discussion

TylerBanh-f33bf's avatar
TylerBanh-f33bf
Community Member
6 years ago

What gives? Extra white space in published product.

Hi all, I'm having an issue with one of my courses that I've encountered before.  I have a single slide and the slide contains a video. The video is the same exact dimensions as the slide. In th...
storyline 360
VinceScoma's avatar
VinceScoma
Community Member
6 years ago

Hi Tyler, 

Thank you so much for bringing this to our attention! What happens if you import the MP4 file into a new Storyline course? Are you seeing the same results when publishing the new course? 

Please keep us updated on this! 

TylerBanh-f33bf's avatar
TylerBanh-f33bf
Community Member
6 years ago

Hi Vincent,

I was frustrated to see this issue again when I tried to publish another video. I felt certain and hopeful it had gone away as of my last session.

I've attached two items here. The first is a project that includes the original mp4 file. The second is a screenshot of the video after it has been published.

I double checked that my Articulate software is fully updated. Is there any way you could look into my work? Thank you.

  • VinceScoma's avatar
    VinceScoma
    Community Member
    6 years ago

    Hi Tyler,

    That is odd, and I can understand your frustration. I am sorry to see that the white line has re-appeared. I am going to open up a Support Case on your behalf so we can investigate this further. 

    In the meantime, a workaround that might help is to change the background slide color. For example, for the course you shared, I changed the color of the background to match the Modern Player.

    Here is the published output: 

    Please be on the lookout for an email from Articulate Support!